Shipping & Delivery Policy

1. Overview

At Fungura, our mission is to bring Nature's Protein for Every Home by delivering premium mushroom-based nutrition safely, efficiently, and responsibly. This Shipping & Delivery Policy explains how we process, pack, ship, and deliver your orders placed through our website and other official sales channels. By placing an order with Fungura, you agree to this policy.

2. Order Processing

Once your order is placed and payment is confirmed, our team begins processing. Orders placed before 2:00 PM IST are generally processed on the same business day. Orders after the cut-off, on weekends, or on public holidays may be processed on the next business day. During festivals or high-demand periods, processing may take slightly longer.

3. Shipping Locations

Currently, Fungura delivers across selected serviceable locations within India. Availability depends on our logistics partners' coverage. Some remote or restricted areas may not be serviceable. Enter your PIN code at checkout to verify availability.

4. Shipping Partners

We work with trusted nationally recognized courier companies and regional logistics providers, selected based on location, delivery performance, and service quality. Courier partners may change without prior notice.

5. Delivery Timelines

• Metro Cities: 2–4 business days
• Tier 2 Cities: 3–6 business days
• Tier 3 & Remote Areas: 5–8 business days

Timelines are estimates only. Actual delivery may vary depending on weather, courier operations, government restrictions, natural disasters, public holidays, or other force majeure events.

6. Shipping Charges

Shipping charges are calculated at checkout based on delivery location, order value, product weight, and any ongoing offers. Free Shipping may apply on orders above the minimum purchase value displayed on our website. Applicable shipping charges are always shown before payment.

7. Order Tracking

Once your order has been dispatched, you'll receive an order confirmation email, shipping confirmation, tracking number, courier tracking link, and WhatsApp/SMS updates where available. You can also track your order by logging into your Fungura account or contacting Customer Support.

8. Delivery Attempts

Our courier partners generally make multiple delivery attempts. If delivery cannot be completed due to incorrect address, incorrect contact number, customer unavailability, or refusal to accept delivery, the shipment may be returned to our warehouse. Additional shipping charges may apply for re-dispatch.

9. Address Accuracy

Customers are responsible for providing an accurate delivery address, correct PIN code, valid mobile number, and landmark (if applicable). Fungura shall not be responsible for delays or failed deliveries resulting from incorrect customer information.

10. Damaged Shipments

If your package appears damaged, torn, opened, or tampered with, please take clear photographs before opening, contact Customer Support within 24 hours of delivery, and retain the original packaging until the issue is resolved. Failure to report visible transit damage within the specified timeframe may affect our ability to investigate.

11. Missing or Incorrect Items

If you receive an incorrect product, a missing product, or an incomplete order, contact us within 48 hours of delivery with your order number, photographs of the received package and products, and a description of the issue. Eligible claims will be resolved in accordance with our Return & Refund Policy.

12. Failed Deliveries

A delivery may be considered unsuccessful if the customer is unavailable after multiple attempts, the delivery address is incomplete or incorrect, delivery is refused without valid reason, or delivery cannot be completed due to security restrictions. Returned orders may require repayment of applicable shipping charges before re-dispatch.

13. International Shipping

Currently, Fungura ships only within India. International shipping may become available in the future.

14. Force Majeure

Fungura shall not be held responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, epidemics or pandemics, government restrictions, civil disturbances, transportation disruptions, supply chain interruptions, industrial actions, power failures, internet outages, or logistics partner delays.

15. Risk of Loss

Ownership and risk of loss for products generally pass to the customer upon successful delivery to the shipping address provided during checkout, unless otherwise required by applicable law.

16. Customer Support

Fungura Customer Support
📧 support@fungura.com
📞 +91-XXXXXXXXXX
🌐 www.fungura.com
Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST

17. Policy Changes

Fungura reserves the right to update this Shipping & Delivery Policy at any time to reflect changes in business operations, logistics partners, legal requirements, or customer service practices.