Cookie Policy

1. Overview

Welcome to Fungura ("Fungura", "we", "our", or "us"). Fungura is India's Mushroom Nutrition Company, committed to bringing Nature's Protein for Every Home while respecting your privacy and ensuring transparency in how we use cookies and similar technologies.

This Cookie Policy explains what cookies are, why we use them, what information they collect, how they improve your browsing experience, and how you can manage your cookie preferences. It should be read together with our Privacy Policy and Terms & Conditions.

2. What Are Cookies?

Cookies are small text files stored on your computer, mobile device, or web browser when you visit a website. They help websites remember your preferences, improve performance, keep you signed in, understand how visitors use the website, personalize your experience, and enhance website security. Cookies do not generally contain information that directly identifies you.

3. What Information Do Cookies Collect?

Depending on the type of cookie, we may collect information such as browser type and version, device type, operating system, IP address, approximate location, language preference, pages visited, time spent on pages, products viewed, shopping cart activity, referral source, click patterns, session information, and login status. We do not use cookies to collect sensitive personal information such as passwords, payment credentials, or government-issued identification numbers.

4. Why We Use Cookies

We use cookies to ensure the website functions properly, provide a secure browsing experience, remember your shopping cart, maintain login sessions, improve website performance, understand visitor behavior, analyze traffic, personalize content, measure marketing campaign effectiveness, prevent fraud, and support customer service.

5. Types of Cookies We Use

A. Strictly Necessary Cookies

Essential for the operation of our website — login authentication, shopping cart, security verification, session management, and navigation. These generally cannot be disabled.

B. Functional Cookies

Help remember preferences such as language, region, saved preferences, accessibility settings, and previously viewed products.

C. Performance & Analytics Cookies

Help us understand how visitors interact with our website so we can improve speed, identify navigation issues, and measure engagement. Information is generally aggregated.

D. Marketing & Advertising Cookies

With your consent where required, help us display relevant advertisements, measure ad effectiveness, limit repeated ads, and personalize campaigns.

E. Social Media Cookies

If you interact with social media features, these cookies may allow content sharing and measure engagement, subject to the respective providers' privacy practices.

F. Third-Party Cookies

Third-party service providers integrated into our website — such as payment gateways, analytics providers, marketing platforms, customer support software, live chat services, AI chatbot providers, and social media integrations — may place cookies on your device, processed in accordance with their own privacy policies.

6. AI Chatbot & Digital Assistant

Fungura's AI-powered assistant ("Fungi") may use cookies or session technologies to maintain conversation continuity, improve customer support, remember context during your session, enhance chatbot functionality, and analyze common queries to improve our services.

7. How Long Do Cookies Remain?

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device until they expire or are manually deleted. Retention varies by purpose and applicable legal requirements.

8. Managing Your Cookie Preferences

Most web browsers allow you to view, delete, or block cookies, restrict third-party cookies, or receive notifications before cookies are stored. Disabling certain cookies may affect website functionality including account access, shopping cart features, and personalized experiences.

9. Third-Party Services

Our website may use third-party technologies including website analytics providers, payment service providers, customer support platforms, email marketing services, logistics integrations, and social media platforms. These providers may place their own cookies in accordance with their respective privacy policies. Fungura does not control cookies used by third-party websites or services.

10. Data Security

Information collected through cookies is protected using reasonable administrative, technical, and organizational safeguards. We regularly review our digital security practices, though no internet-based technology can guarantee absolute security.

11. Changes to this Cookie Policy

We may update this Cookie Policy to reflect changes in technology, regulatory requirements, new website features, or service changes. The latest version will always be available on our website with the revised "Last Updated" date.

12. Contact Us

Fungura
Email: privacy@fungura.com
Customer Support: support@fungura.com
Website: www.fungura.com